Frequently Asked Questions

Processing Time: Every rug is handmade after order confirmation. Production typically takes 2–4 weeks depending on size and design complexity.

Delivery (India): Once dispatched, delivery usually takes 3–7 business days through trusted courier partners.

Shipping Charges: Charges depend on size, weight, and location and are shared during order confirmation.

Tracking: Tracking details are provided once your order is shipped.

Pricing depends on size, detailing, and design complexity. Here’s a general idea:

  • Coasters: ₹150 – ₹300 per piece
  • Small Rugs: ₹500 – ₹1,500
  • Medium Rugs: ₹2,000 – ₹6,000
  • Large / Detailed Rugs: Custom pricing based on design

Final quotes are shared after reviewing your design requirements.

Tufted rugs are made with wool yarn, and light shedding during the first few weeks is completely normal.

  • Vacuum gently once or twice a week (no rotating brush).
  • Do not machine wash or soak the rug.
  • Blot spills immediately — avoid rubbing.
  • Trim loose threads carefully with scissors.
  • For deep cleaning, opt for professional cleaning only.
  • Wool Yarn: Soft, durable, and gives a premium finish.
  • Tufting Cloth: High-quality base fabric for precision and strength.
  • Backing: Felt or anti-slip backing may be added for extra support and grip.

All materials are carefully sourced to ensure durability and long-lasting quality.

Currently, we do not conduct workshops. However, if we plan any sessions in the future, updates will be shared through our Instagram page.

You can place an order by sending us a DM on Instagram or emailing us at tuftcafe@gmail.com.

We’ll guide you through design discussion, size selection, pricing, and delivery details.

At the moment, we primarily ship within India. International shipping options are being explored and updates will be announced once available.